FAQ

1. How do I join Take Time Out
Take Time Out membership - simply click here. If you have been invited to join Take Time Out - please follow the instructions within the communication you have received.

2. What do I get?
Check your inbox for our welcome e-mail. Click the link within your e-mail and you will automatically be logged in to start saving today. Your digital membership card will be displayed within "My account".

3. What’s in it for me?
Up to 50% off at thousands of restaurants, hotels, gyms and spas. Plus super savings on music, movies and games. UK and international travel deals and discounts.

5. Where can I see the offers?
Once you log in as a member, you will be able to view all our offers.

6. How much can I save?
The more you use it the more you save.

7. Are there any restrictions?
Certain conditions may apply to specific offers - these will be clearly stated. Offers cannot be used in conjunction with any other offer or discount.

8. Do I need to pre-book?
Please check the partner's offers terms and conditions.

9. Does each partner offer the same deal?
No - all lifestyle categories profiled within the site feature bespoke offers, deals and discounts. We work with our partners to deliver the best value and experience on behalf of our members.

10. Can I print my offer voucher?
If you do not have a smart phone, you can print off a voucher where applicable. Please refer to individual offers terms and conditions.

11. What do I show at a venue when I arrive or go to pay?
When you have made a booking or want to use an e-code or voucher at venue, you may be required to show your digital membership card along with a Take Time Out e-code or voucher. This will be displayed within your account once you have redeemed that offer. Please check the terms and conditions of the partner before you arrive.

12. I can’t seem to redeem my offer?
Sorry you are having a problem.

E-mail us at enquiries@taketimeout.co.uk and we'll take a look

13. I have purchased my membership but haven’t had any confirmation?
Check our mail is not in your junk box. You will receive a receipt of purchase from our payment processor https://stripe.com/gb plus a welcome e-mail containing a link to sign in using your registered e-mail and password. If you are still having problems please e-mail us at enquiries@taketimeout.co.uk

14. How do I cancel my membership?
Please see membership terms and conditions for further details.

15. Can I use my Take Time Out membership 7 days a week?
Yes, you can use your Take Time Out membership 7 days a week, even multiple times a day if you wish! Once you have purchased a membership, usage is unlimited. Please check that the venue accepts the offer 7 days a week as some offers have date restrictions.

16. What happens if I lock myself out of my Take Time Out account?
You will have 5 attempts to sign in correctly if you lock yourself out, then you will need to wait 60 seconds. If you still cannot access the Take Time Out site, please e-mail us at enquiries@taketimeout.co.uk

17. How do I update my details?\

  1. Log into your Account
  2. Select My Account
  3. Select Account details
  4. Update your details
  5. Click update to save your changes

18. Will I find out when new partners join?
The latest partner offers are displayed daily within your dashboard - new partners feature on our landing page and are refreshed regularly.

You can also stay in the loop with our Newsletter featuring new brands and special offers.

19. Is there a maximum number of users per membership?
Membership is valid for the named user only.

20. How do I renew?
By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

Please let us know if you have changed your contact details.

21. Will my mebership fee remain the same each year?
Any changes to the stated price will be communicated within your "My Account" digital dashboard. We reserve the right to amend our terms and conditions without prior notice.

22. Can I give my membership card to my friend?
No, all digital cards are strictly non-transferable.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.